
Context
Argos is a multinational company with excellent positioning and penetration in the market. The volumes of orders from concrete and cement suppliers are in large quantities and had been presenting various problems compared to the maintainability of the call center for taking orders, reducing customer service capacity, and putting the quality of commercial management at risk and, therefore, customer service satisfaction.
Success stories
- Nearly 76% of orders are processed through the platform.
- More than 4 countries have this platform
- 24/7 order status information
- More than 28% of cement in the USA is traded through this platform
- 8 Billion pesos per year sold through ArgosOne