pc argos one interna

Context

Argos is a multinational company with excellent positioning and penetration in the market. The volumes of orders from concrete and cement suppliers are in large quantities and had been presenting various problems compared to the maintainability of the call center for taking orders, reducing customer service capacity, and putting the quality of commercial management at risk and, therefore, customer service satisfaction.

Success stories

  • Nearly 76% of orders are processed through the platform.
  • More than 4 countries have this platform
  • 24/7 order status information
  • More than 28% of cement in the USA is traded through this platform
  • 8 Billion pesos per year sold through ArgosOne

Challenges

  • Minimize call center costs
  • Expand the capacity of customer service, and that was in real-time.
  • Have control of orders by a customer to track delivery dates and guarantee service.
  • Have control of invoices and provide access to customers.

Solution

  • We design and develop a platform for the client’s self-management to place his orders online for cement and concrete.
  • It has a content manager where users, products, and their presentations are managed.
  • A web application and a mobile application were implemented, to which customers have access to place their orders from the device they have at their fingertips.
  • From the platform, several orders can be made simultaneously, from several countries, in real-time.
  • Allows you to make payments electronically.
  • Allows access to the orders placed and invoices generated report.

WEB TECHNOLOGY: Angular & .NET

MOBILE TECHNOLOGY: Xamarin Forms

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What our customers say

argos

I highlight the organization, there is structure and order, which gives confidence at the time of attending to projects in order to meet the objectives. Doctus adds value and growth to our company through Argos One by providing effective solutions adapted to our needs.


Alex Sarabia

Digital Solutions Professional

kompras

Doctus has become a strategic ally, fundamental for the operation, since the portal we develop together is our business CORE.

 

Santiago Echeverry

CEO Kompras BPO

grupo exito

I would like to highlight that Doctus' service is excellent as well as the product development performance from the beginning to the support. The whole team is very diligent and very well-disposed.

 

Maribel Henao

Applications Analyst | Marketing Vice-Presidency

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